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IT Systems Specialist - Solicitor

Charleston County

Charleston County

Charleston, SC, USA
Posted on Wednesday, November 22, 2023

Develops and manages custom computer systems and databases for the Solicitor’s Office; and performs directly related work as required. The work is performed unde4r the supervision of a designated supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. An employee in this class may exercise supervision over subordinate and related support personnel as assigned. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with County personnel, vendors and the general public.

HIRING SALARY RANGE: $64,209 to $84,146 (Estimated Annual Salary)




Duties and Responsibilities


*           Utilizes object oriented Computer Programming languages and Standard Query Language (SQL) to create custom computer applications and reports. 

*           Designs Relational Databases and custom reports. 

*           Analyzes business processes and work flows, and creates automated systems as appropriate. 

*           Assesses departmental/office computer needs and makes related recommendations. 

*           Coordinates training requests. 

*           Carries out project support functions, including support of creation of project plans and managing components of larger projects. 

*           Troubleshoots data lines, communication equipment, terminals, personal computers, printers, network systems and related equipment. 

*           Installs, maintains, updates, repairs, and backs up departmental/office computer system. 

*           Prepares statistical reports, data analysis charts and graphs, and income analysis spreadsheets. 

*           Provides user support for software application, network problems, or hardware and provides training. 

*           Programs and designs reports on program information relative to productivity, client load and financial analysis. 

*           Oversees imaging of documents, including maintaining database integrity, performing database updates, developing procedural controls, and resolving issues of errors in and/or failures of the system. 

*           Creates custom computer software and evaluates purchased software for suitability and cost effectiveness. 

*           Evaluates the efficiency and effectiveness of existing automated and manual systems. 

*           Interacts with software and hardware vendors, including the internal IT contract vendor and external venders and support technicians. 

*           Acts as coordinator/liaison between Department/Office and Technology Services Department or IT contractor. 

*           Develops, monitors or analyzes various reports related to the department operations. 

*           Responds to questions, comments, and requests in a courteous, timely manner. 

*           Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions. 

*           Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. 

*           Attends meetings, conferences, workshops and training sessions and materials to become and remain current on the principles, practices and new developments in assigned work areas. 

*           Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities. 

*           Performs other directly related duties consistent with the role and function of the classification. 

*           May be designated to report to work during hazardous weather or emergency conditions. 


Minimum Qualifications



*           Bachelor’s Degree in Computer Science, Information Systems Management, or related field; and 

*           3 or more years of experience in computer programming, troubleshooting, and/or training; or

*           Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work. 


Knowledge, Skills and Abilities


*           Comprehensive knowledge of Information Systems Management. 

*           Comprehensive knowledge of Microsoft Windows operating systems. 

*           Comprehensive knowledge of database programs used in the relevant Department/Office, such as Microsoft SQL server or Adaptec Sybase Service. 

*           Comprehensive knowledge of desktop and mobile computing platforms. 

*           Comprehensive knowledge of the various hardware (internal & external), software and accessory peripherals utilized in a networked system. 

*           Thorough knowledge of Object Oriented computer programming languages. 

*           Thorough knowledge of Standard Query Language (SQL). 

*           Thorough knowledge of Relational Data Base Design. 

*           Thorough knowledge of County policies and procedures. 

*           Thorough knowledge of query applications. 

*           Thorough knowledge of the business needs relating to the assigned Department/Office. 

*           Thorough knowledge of networking configurations, Internet and e-mail procedures. 

*           Some knowledge of contractual language and procedures common to local, state and federal contacts and grants. 



 *           Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language. 

*           Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks. 



*           Able to work independently or with others to accomplish a common goal. 

*           Able to train others on technical information. 

*           Able to prioritize multiple activities in order to attain goals and objectives, on schedule. 

*           Able to stay abreast of the latest technology in the computer industry and its potential application to the assigned department. 

*           Able to provide effective supervision to assigned personnel as appropriate. 

*           Able to perform work with speed, accuracy, and attention to detail. 

*           Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. 

*           Able to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions. 

*           Able to understand and follow oral and/or written policies, procedures and instructions. 

*           Able and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology. 

*           Able to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.