Job Summary

Charles River Laboratories is seeking an IT Business Analyst (Salesforce) to join their team! The IT Business Analyst is responsible for process analysis and requirements gathering for medium and small-scale system implementations within regulated and/or non-regulated IT environments. In this role, you will also participate in the analysis and delivery of IT projects that support the business and technology strategies, and support identification of business opportunities and articulate the business case.

•Lead as subject matter expert for Salesforce for the Microbial Solutions business unit with an emphasis on the Service Cloud module
•Proactively search for opportunities to enhance the SFDC instance to improve the application and provide better efficiencies to the business team
•Host biweekly meetings with stakeholders to report on requested items, prioritize requests, and coordinate any testing efforts
•Work with corporate SFDC lead to share priorities and manage backlog of request
•Create and maintain SFDC dashboards and reports
•Execute on projects that strengthen the use of our SFDC instance

Digital Transformation Journey Responsibilities:
•Help develop Microbial Solution’s digital transformation journey in supporting efforts with new technologies
•Partner with the business to understanding the detail of how that business works, and where IT can help support their needs.
•Act as primary liaison between the business functions and IT, translating business goals and requests into relevant requirements that can be consumed by IT project and development resources.
•Develop business cases showing value and return on investment supporting proposed projects.
•Deliver presentations to IT and business management.
•Work with IT systems subject matter experts to develop solutions to support business needs.
•Articulate IT strategies to business constituents.
•Appropriately set expectations on the capabilities of IT, request timelines and scope, assisting the business in prioritization when/if all needs cannot be met.
•Facilitate requirements gathering meetings.
•Document requirements, specifications, business processes and coordinate recommendations related to proposed solution.
•Develop functional specifications and coordinate with technical resources to provide system design specifications that support the customer’s requirements.
•Identify customer organization's strengths and weaknesses and suggests areas of improvement.
•Work with customer personnel to identify required changes and communicate needed changes to development/implementation team.
•Ensure issues are identified, tracked, reported on and resolved in a timely manner.
•Communicate and apply project standards as per the CRL project life cycle (PLC) and assist in enforcement of project deadlines and schedules.
•Consistently deliver high-quality services to customers and manage customer expectations effectively.
•Communicate effectively with customers to identify needs and evaluate alternative business solutions with project management.
•Assist in the facilitation of effective team and customer meetings and interactions.

Job Qualifications

•Education: Bachelor’s degree (B.A. /B.S.) or equivalent in Computer Science or related discipline.
•Experience: Minimum 5 years applicable business analysis experience.
•Minimum 3 years Salesforce experience (Service Cloud experience a plus).
•An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•Certification/Licensure: CCBA or CBAP is a plus.
•Other: In-depth knowledge of current IT technologies and state-of-the-art practices including an understanding in areas of application programming, database and systems design. Excellent communication and interpersonal skills including the ability to deliver informative, well-organized presentations. Ability to work well in a team environment.

Compensation Data

The pay range for this position is $88,000-$103,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.