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IT Business Analyst - Salesforce

Charles River Laboratories International

Charles River Laboratories International

IT, Sales & Business Development
Charleston, SC, USA
Posted on Thursday, May 11, 2023
Req ID #: 216641

Charleston, SC, US, 29407

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

Charles River Laboratories is seeking an IT Business Analyst (Salesforce) to join their team! The IT Business Analyst is responsible for process analysis and requirements gathering for medium and small-scale system implementations within regulated and/or non-regulated IT environments. In this role, you will also participate in the analysis and delivery of IT projects that support the business and technology strategies, and support identification of business opportunities and articulate the business case.

•Lead as subject matter expert for Salesforce for the Microbial Solutions business unit with an emphasis on the Service Cloud module
•Proactively search for opportunities to enhance the SFDC instance to improve the application and provide better efficiencies to the business team
•Host biweekly meetings with stakeholders to report on requested items, prioritize requests, and coordinate any testing efforts
•Work with corporate SFDC lead to share priorities and manage backlog of request
•Create and maintain SFDC dashboards and reports
•Execute on projects that strengthen the use of our SFDC instance

Digital Transformation Journey Responsibilities:
•Help develop Microbial Solution’s digital transformation journey in supporting efforts with new technologies
•Partner with the business to understanding the detail of how that business works, and where IT can help support their needs.
•Act as primary liaison between the business functions and IT, translating business goals and requests into relevant requirements that can be consumed by IT project and development resources.
•Develop business cases showing value and return on investment supporting proposed projects.
•Deliver presentations to IT and business management.
•Work with IT systems subject matter experts to develop solutions to support business needs.
•Articulate IT strategies to business constituents.
•Appropriately set expectations on the capabilities of IT, request timelines and scope, assisting the business in prioritization when/if all needs cannot be met.
•Facilitate requirements gathering meetings.
•Document requirements, specifications, business processes and coordinate recommendations related to proposed solution.
•Develop functional specifications and coordinate with technical resources to provide system design specifications that support the customer’s requirements.
•Identify customer organization's strengths and weaknesses and suggests areas of improvement.
•Work with customer personnel to identify required changes and communicate needed changes to development/implementation team.
•Ensure issues are identified, tracked, reported on and resolved in a timely manner.
•Communicate and apply project standards as per the CRL project life cycle (PLC) and assist in enforcement of project deadlines and schedules.
•Consistently deliver high-quality services to customers and manage customer expectations effectively.
•Communicate effectively with customers to identify needs and evaluate alternative business solutions with project management.
•Assist in the facilitation of effective team and customer meetings and interactions.

Job Qualifications

•Education: Bachelor’s degree (B.A. /B.S.) or equivalent in Computer Science or related discipline.
•Experience: Minimum 5 years applicable business analysis experience.
•Minimum 3 years Salesforce experience (Service Cloud experience a plus).
•An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
•Certification/Licensure: CCBA or CBAP is a plus.
•Other: In-depth knowledge of current IT technologies and state-of-the-art practices including an understanding in areas of application programming, database and systems design. Excellent communication and interpersonal skills including the ability to deliver informative, well-organized presentations. Ability to work well in a team environment.

Compensation Data

The pay range for this position is $88,000-$103,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.

About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina

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