Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei – Rise in Motion!
Join our diverse Pacific team and grow your career with us!

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, South Asia, Papua New Guinea, and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role:

Reporting to: General Manager Vanuatu
Employment Type: Permanent, Full-Time
Work Location: Port Vila, Vanuatu

Customer Service Representative is responsible for delivering exceptional customer support as the first point of contact for enquiries, ensuring timely responses, managing key customer relationships, and collaborating with internal teams to enhance the overall customer experience while acting as the voice of the customer.

The role and responsibilities will include:

• Serve as the primary point of contact for customer enquiries, managing the end-to-end order lifecycle while delivering timely, high-quality service in line with agreed service levels and KPIs.
• Build and maintain strong customer relationships through proactive communication, exception management, and collaboration with internal teams and overseas agents to resolve customer issues.
• Coordinate with operational stakeholders to ensure accurate cargo handling, documentation, vessel planning, routing, and compliance with company processes and best practices.
• Promote customer-focused solutions, value-added services, and continuous improvement initiatives to enhance the customer experience and operational efficiency.
• Comply with all company policies, procedures, and workplace health and safety requirements, and perform other duties as directed by the Supervisor or Customer Care Manager.

To be successful in this role, you will need:

• Previous experience in a customer service role, with a qualification in Logistics, Supply Chain, International Business, Business, or a related discipline being advantageous.
• Strong customer service focus with excellent communication, relationship-building, and telephone etiquette skills.
• Demonstrated problem-solving ability, sound organisational skills, and the capacity to manage multiple priorities while meeting deadlines.
• Proficient computer skills, with the ability to work independently and perform effectively in a fast-paced environment.
• Knowledge of the shipping, transport, or logistics industry, including tariffs and CMA CGM Group services and systems, is highly desirable.

Eligibility Requirements

Applicants must have full working rights in Port Vila Vanuatu.

We’re building our teams locally across the Pacific and are looking for people who want to grow with us and contribute to our communities; applications from overseas candidates expecting remote work will not be considered.

Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei – we welcome all local talent ready to join our Pacific team!

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.
In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, promoting equity and inclusion in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Our Commitment to Diversity

At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We welcome and encourage applications from all qualified individuals, and celebrate the variety of backgrounds, experiences, and perspectives that make our teams stronger.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.