Senior Customer Success Representative (Remote)
Ceterus
ABOUT US
Ceterus is here to empower small business entrepreneurs. Our focus on driving small business success pairs a rich understanding of accounting and financial analysis with an emphasis on development of user-friendly, sophisticated technology.
JOB SUMMARY
We’re seeing an experienced Sr. Customer Success Representative to join our team. The Sr. CSR works directly with our customers via Zoom, phone, SMS, email and Zendesk. They answer questions, provide basic product support, and relay important feedback to the accounting team. Successful team members are self-starters who can jump in and learn quickly. Ideal candidates understand how an excellent customer experience contributes to the success of the company. A positive attitude and an even better set of people skills are musts. Ideal candidates will also be able to handle fast-moving, high-pressured situations while remaining calm and collected. Being a part of our Customer Success Team affords the opportunity to work and learn many different aspects of our growing company.
QUALIFICATIONS
What we’re looking for:
- Strong interpersonal communication skills
- High level of emotional intelligence
- Experience with handling customer escalations
- Desire to help customers succeed
- Attention to detail
- Experience with Zendesk or similar, Salesforce and Asana, are desirable
- Comfortable learning new web applications
- Aptitude for time and schedule management
- Sensitivity to confidential matters
EDUCATION & EXPERIENCE
- 3-5 years of consecutive experience in a similar role
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Ceterus recognizes the value of diversity and inclusion in our workplace. We are committed to equal opportunity and believe that inclusivity benefits us all. We actively seek and consider all qualified employment applications without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, sexual preference, partnership status, gender identity, pregnancy, childbirth, or related medical conditions and protected veteran status, status of participation in the U.S. Armed Services, or any other status protected by federal, state or local law.
Individuals who hold legal work authorization applicable to employment in the United States will be considered without regard to citizenship/alienage. Ceterus is an Equal Opportunity Employer, an e-Verify Employer and committed to Affirmative Action.
Ceterus encourages women, minorities, individuals with disabilities, and members or veterans of the U.S. Armed Services to apply.