Jr. Field Service Tech
Grab a cup of company this could take a while....
Our company helps our clients with IT so they can focus on running their business, law firm, school, or medical practice. We also do schools and contracting work for large organizations. Big picture- We do all sorts of things from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic pc support to hosted solutions to network management. Some clients want to push the envelope with new technologies, and some want to keep costs to a minimum.
We are looking for great people who are excited about technology and enjoy dealing directly with end-users. We're fanatics about customer service, we run a responsive and professional operation, and we love what we do. (OK, we don't love it every day but most days we do). We are looking to build our team with people who want to learn about the latest technology and want to contribute to our award-winning team. Every day is different over here and you must appreciate the thrill of thinking quick on your feet.
If you love IT and have recently graduated with a degree IT and are pursuing certifications, this role is an opportunity for you to get your foot in the door! In this entry-level technical support role, we are looking for a Junior Support Tech to go onsite 60-75% of the time and work from our North Charleston HQ office the rest of the time. This opportunity is an excellent opportunity to have hands on training and provide support to our clients in all things tech – servers, routers, firewalls, imaging, installation and troubleshooting just to name a few. This is an hourly position around 30 hours a week, although sometimes we work longer. You must be highly motivated and understand the importance of details.
Qualifications and Skills
· An Associate’s or Bachelor’s Degree in Networking Systems or the equivalent IT work experience in a professional environment such as schools, retail, legal or offices.
· Certification in Network+, Security +, and/or A+ a plus
· Outstanding client facing communications and troubleshooting skills
· Detail orientation and the discipline to do proper documentation and keep track of billable time (This is really important. Again, this is really important.)
· Able to handle a fast-paced environment
· Able to operate standard office equipment and own a car which will be used to get you to and from clients
Typical Physical Demands: Requires the ability to sit for long periods of time, occasionally stooping, crawling and reaching. May be required to lift up to 60 pounds. Requires normal range of vision and hearing
· A couple of other things:
o You must provide own transportation and smartphone
o Must be fun to work with and have a sense of humor
Why Cantey? Voted one of South Carolina’s Best Places to Work in 2021, Inc 5000 Fastest Growing Companies List 9 years running, and we have an outstanding reputation for best in service and state of the art technical support by our clients with a 95% retention rate. What makes our company such a great place to work are the internal career advancement opportunities, the compensation package (think 401K match, Tuition Reimbursement…) and most importantly the people that you get to work with every day.
If after reading all this, you are still awake, it sounds like a career and the company for you, then what are you waiting for? Apply all-ready!