COMSEC Technical Support Agent
CACI International
Mid-Level Technical Support Specialist - Crypto Products Join our team as a Mid-Level Technical Support Specialist supporting the NIWC LANT Crypto ISEA for PEO C4I/PMW 130.1 Crypto Products. In this role, you'll provide advanced technical assistance via email, phone, and Naval Messages.
Key Responsibilities:
- Handle complex technical support issues for DoN users, addressing both routine and emergency requests through trouble tickets and casualty reports.
- Manage and resolve sophisticated help tickets in the NESD Help Ticketing system (Helix) for link encryptors, inline network encryptors, and legacy cryptographic equipment.
- Monitor and respond to DoN casualty reports related to link encryptor and legacy cryptographic equipment, escalating when necessary.
- Develop and enhance reporting tools, including PowerPoints and spreadsheets, to track help desk metrics and identify trends for analysis.
- Provide expert customer service to US Navy, US Marine Corps, Military Sealift Command, and US Coast Guard.
Required Qualifications:
- Active Secret Clearance
- 5+ years of experience in C4ISR systems, Cryptographic, Cyber Security, or Key Management, Infrastructure experience
- 5+ years of COMSEC experience
- Excellent interpersonal, analytical, and problem-solving skills
- Strong organizational and time management abilities
- Proficiency in Microsoft Office suite (or open-source alternatives)
- Advanced typing and computer skills
Preferred Qualifications:
- Bachelor's degree in engineering, computer science, or related technical field
- In-depth knowledge of network engineering and configuration management
- Additional relevant technical certifications or training
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$44,700 - $91,700