Customer Engagement Manager, SME
CACI International
Job Profile:
Program Planning and Control P5JR Type:
ProposalJob Category:
Project and Program ManagementMinimum Clearance Required to Start:
SecretPercentage of Travel Required:
Up to 10%Type of Travel:
Continental US, Local, Outside Continental USProgram/Opportunity Name:
Opportunity | USSOUTHCOM SCITES 2Referral Bonus Plan:
$1,000* * *
Job Description:
CACI is seeking an experienced Customer Engagement Manager, SME to support our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES II). Demonstrates experience in stakeholder management and strategic communications, particularly related to IT and enterprise information environments.
Key Responsibilities:
Customer Engagement Manager, SME:
Develops, implements, and manages the USSOUTHCOM Stakeholder Engagement Plan with USSOUTHCOM J6 leadership, using Partner Nation inputs, incorporating warfighters' needs, and understanding how they interact with the Enterprise Information Environment (EIE)
Builds and sustains mutually beneficial relationships of understanding of policies and strategic priorities
Schedules reoccurring stakeholder engagements with the USSOUTHCOM stakeholders to validate priorities, understand intent, and synchronize and coordinate USSOUTHCOM efforts across JDIRs
Identifies and works with the program team to remediate gaps in support, deconflicts scheduling items, and monitors and identifies performance gaps
Supports purchase requirements of tools, professional services, as required
Assists with the product deliverables (as required) to meet terms of scope, schedule, and cost
Tracks key Stakeholders for negative IT Enterprise impacts (outages, quality of service, deliverables), works with the SCITES program team for mitigation actions, and keeps the impacted Stakeholder abreast of the remediation
Supports USSOUTHCOM Program Manager and key personnel to interface with and advise the USSOUTHCOM Business Office, MESMO, and SCITES 2 leads on USSOUTHCOM Stakeholder priorities, intent, strategy, disconnects, concerns, deconfliction, and new/changing requirements
Interfaces with the USSOUTHCOM mission partners and partner nations to form partnerships, coordinate support, and deconflict efforts and schedules
Develops, implements, executes, and updates a living USSOUTHCOM Stakeholder Engagement Plan along with a Stakeholder Issue Mitigation Tracker
Attends USSOUTHCOM program management meetings, monthly Program Management Review (PMR) meetings, and schedules reoccurring Stakeholder Engagement meetings with the USSOUTHCOM PM and senior USSOUTHCOM Program leaders
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
Functions as a technical expert across multiple project assignments
May supervise others
Required Qualifications:
Must have Bachelor of Arts (BA) or Bachelor of Science (BS)
A minimum of 13+ years of relevant experience
Must possess an active security clearance.
Required 8140 Cert: 802 - Intermediate - Approved DoD 8140 cyber-related certification OR Applicable degree ABET accredited/CAE designated OR Training AND Additional Cert: Desired CEH or CCNA or GCIH
Possesses deep understanding of operations, partner nation relationships, and complexities of IT infrastructure.
Experienced in developing and implementing engagement plans and managing high-level relationships.
Showcases expertise in program management, issue mitigation, and cross-functional collaboration, particularly in IT-related projects.
Desired background in military or government IT systems, international partnerships, and strategic planning.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$86,800-$191,000CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.