The ideal candidate will be responsible for implementing, configuring, and optimizing ServiceNow's Discovery and Service Mapping capabilities to enhance IT service visibility, improve CMDB accuracy, and support the overall IT service management goals across the Enterprise Information Environment (EIE).

Key Responsibilities:

• Design, implement, and maintain ServiceNow Discovery and Service Mapping solutions tailored to the organization's needs.

• Configure and optimize ServiceNow's Discovery engine to accurately identify and catalog IT assets and their relationships.

• Develop and maintain comprehensive service maps for critical business services using ServiceNow Service Mapping.

• Integrate Discovery and Service Mapping with other ServiceNow modules, particularly the CMDB, to ensure data consistency and accuracy.

• Troubleshoot complex Discovery and Service Mapping issues, developing innovative solutions as needed.

• Collaborate with various IT teams to ensure Discovery patterns and Service Maps accurately reflect our IT environment.

• Develop and implement best practices for Discovery and Service Mapping processes.

• Create and maintain documentation for Discovery and Service Mapping configurations and processes.

• Provide training and guidance to IT staff on Discovery and Service Mapping concepts and best practices.

• Stay current with ServiceNow updates and new features related to Discovery and Service Mapping.

• Conduct regular audits and health checks of Discovery and Service Mapping processes to ensure optimal performance.

• Generate reports and dashboards to visualize Discovery results, service dependencies, and impact analysis.

Required Qualifications:

• Must hold an active secret level clearance

• Bachelor’s degree in Information Technology, Computer Science, or related field

• Minimum 7 years of experience in IT Configuration Management roles

• ITIL v4 Foundation certification

• ServiceNow Certified Implementation Specialist - Discovery and Service Mapping certification

• ServiceNow Certified System Administrator certification

• CompTIA Security+

• Experience with ServiceNow CMDB, Discovery, and Service Mapping

• Proficiency in ServiceNow scripting (JavaScript)

• Experience with network protocols and technologies

• Familiarity with cloud environments (AWS, Azure, GCP) and containerization technologies

• Knowledge of database management systems and data modeling

• Experience with large, complex IT environments