This position typically performs basic administrative tasks; and deals courteously and effectively with fellow employees and citizens.

ESSENTIAL JOB FUNCTIONS:

• Responsible for all aspects of subpoenas and Freedom of Information Act (FOIA) requests for department and coordinates with the FOIA Compliance Officer to ensure all guidelines are met in responding to such requests.
• Responsible for submitting 911 reimbursements.
• Responsible for tracking and recording all 911 Fund related expenses and submitting them to the state for reimbursement, as well as ensuring that the reimbursed funds are correctly applied to the affected line items in the 911 Fund budget.
• Maintain inventory of supplies and requests supplies.
• Assist Operations Supervisor, Training Officer and Terminal Agency Coordinator with training, in-service functions and other various capacities.
• Compile daily, monthly, quarterly and annual reports for requesting parties.
• Assist the Operations Supervisor, 911 Training Officer, and Terminal Agency Coordinator in various capacities.
• As needed, serves as / perform duties of a multifunction 911 Telecommunicator with the ability to work day or night shift, weekends, and holidays as the needs of the 911 Center dictate.
• Performs other duties as assigned.

• High School diploma or equivalent;
• Four (4) years of related administrative experience;

Special Requirements:

• Data Entry/Basic Skills score of 77 is required for this position;
• Word score of 55 and Excel score of 50 required for this position;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.
• This is a safety sensitive position and is subject to random drug and alcohol testing.
• This position is considered emergency essential and will be required to report to work during any declared emergency situation.

Knowledge, Skills and Abilities:

• Knowledge of personal computers, including Word and Excel.
• Skill in clerical tasks including filing, customer service, math, data entry and correct grammar usage.
• Skill in the use of general office equipment.
• Ability to accept payments.
• Ability to manage inventory and property.
• Knowledge of automated telephone system preferred.
• Knowledge of fire/EMS/police terminology preferred.
• Skill in using computers and computer aided dispatch (CAD) software.
• Ability to articulate and communicate clearly and distinctly by phone, radio, and in person in a semi-noisy environment.
• Ability to remain calm and think clearly to make critical decisions and exercise good judgment in stressful situations while multi-tasking.
• Ability to work in a fast-paced environment.

This position requires the employee to sit and use hands to handle, feel, finger, grasp or operate objects, tools or controls; reach with hands and arms; use mental acuity and repetitive motion; and walk, talk and hear. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The work is regularly performed in a relatively safe, secure and stable work environment. Thirty-seven and one half (37.5) hours per week. Normal operating hours are Monday through Friday 9:00am until 5:00pm with the ability to work flexible hours when necessary. Must be able to work flexible hours and function as Telecommunicator when needed, including day or night shifts, weekends, and holidays as scheduled or needed due to the 24-hour operation of the center. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations.