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Customer Service Specialist

Berkeley County

Berkeley County

This job is no longer accepting applications

See open jobs at Berkeley County.
Customer Service
Moncks Corner, SC, USA
Posted on Tuesday, January 30, 2024

Job Summary and Essential Functions

This position typically aids customers with all aspects of utility billing. Assist customers inquiries on account status and customer complaints; manage customer accounts, including set up and adjustments; prepares monthly billing statements; receives and accounts for money and funds due; records data; posts monthly payments to each customer’s master file; prepares reports and correspondence; indexes and files records and documents; prepares data for purchasing requisitions and answers questions from the public; deals courteously with fellow employees and citizens.

ESSENTIAL JOB FUNCTIONS:

  • Communicates effectively with customers in-person, over the phone and email.
  • Assists with inquiries on account status, questions and/or complaints.
  • Greets visitors/customers in-person or by phone. Directs them appropriately and notifies staff of arrival. Maintains security by maintaining logbook and issuing visitor badges.
  • Opening, sorting incoming mail and processes outgoing mail.
  • Posting of customer payments via mail, drop box, register or online utilizing utility billing software and various web applications.
  • Prepare and reconcile daily bank deposits.
  • Processes monthly cutoffs and reconnects.
  • Research and request of account refunds and adjustments.
  • Processes pre-notes and bank drafts.
  • Coordinates with other departments for service availability, field inspections, construction charges, meter irregularities or damage, and hydrant fees.
  • Enter and maintain customer accounts and locations.
  • Determine customer system availability utilizing GIS.
  • Issues tap applications and mandatory tap letters.
  • Prepares Finance Agreements for residential impact (TAP) loans
  • Upload monthly meter readings.
  • Prepare monthly and final customer billings, research discrepancies and unauthorized water usage.
  • Assess and issue late fees.
  • Generates/prepares monthly reports, to include tap reports, sewer inspection reports, notices and statements.
  • Reads, applies and operates in compliance with BCWS Cash Management Policies and Procedures.
  • Reads and understands the BCWS Environmental Management System policy statement.
  • Performs other duties as assigned.

Minimum Requirements to Perform Work

  • High School diploma or equivalent;
  • One (1) year of related administrative experience;

Special Requirements:
  • Data Entry/Basic Skills score of 74, Word score of 50 and an Excel score of 45 required for this position;
  • Departmental testing may be administered during interview;
  • A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.

Knowledge, Skills and Abilities:
  • Skill in handling cash payments and receipts.
  • Skill excellent customer service and communication, both written and oral.
  • Skill in filing, customer service, math, data entry and correct grammar usage.
  • Skill in the use of general office equipment and computers.
  • Ability to efficiently complete tasks by following established guidelines/procedures with minimal direct supervision.

Physical Demands

This position requires the employee to sit and use hands to handle or operate objects; reach with hands and arms; walk, talk and hear; and sit and stand for long periods of time. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

Work Conditions

The work is regularly performed in a relatively safe, secure and stable work environment. Normal operating hours are Monday through Friday 9:00am until 5:00pm with the ability to work flexible hours when necessary. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations.

This job is no longer accepting applications

See open jobs at Berkeley County.