Radio Shop Senior Support Technician
Berkeley County
IT, Customer Service
Moncks Corner, SC, USA
Posted on Saturday, May 20, 2023
- Job Summary and Essential Functions
-
This position typically provides the performance of basic installation, programming and tracking tasks; and deals courteously and effectively with fellow employees and citizens.
ESSENTIAL JOB FUNCTIONS:
- Answers telephone calls to assist radio users encountering problems.
- Perform standard radio programming, updating and tuning
- Records problems which occur, and places service calls in work ticket tracking systems.
- Installs various electronic equipment as needed.
- Identifies faults and issues relating to the Radio Communication Systems and recommend appropriate paths to resolution and repair.
- Assist with County and state public safety staff through user groups and appropriate agency meetings to understand their radio communication needs and concerns.
- Assist with over the air (OTA) programming and rekeying of systems.
- Provide guidance to personnel and radio shop.
- Observes and troubleshoots equipment operation in order to detect malfunction.
- Consults with managers/team members to solve problems impeding radio functionality, installation and/or usage.
- Performs system maintenance functions as directed test equipment updates and other software updates.
- Maintains safe and clean work areas.
- Troubleshoots hardware problems.
- Researches technical issues as well as future products that may beneficial.
- Analyzes problems to develop solutions involving computer/radio hardware and software.
- Applies theoretical expertise and innovation to create or apply new technology.
- Oversees the daily performance of communication systems.
- Performs diversified duties including answering incoming telephone calls, entering information and data into the computer system, drafting, editing and distributing correspondence as well as other related duties as assigned.
- Perform other duties as assigned.
- Minimum Requirements to Perform Work
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- High School diploma or equivalent;
- Two (2) years of computer experience;
- Must have and maintain a valid driver’s license for South Carolina with safe driving record;
SPECIAL REQUIREMENTS:
- Departmental testing may be administered during interview;
- A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.
- This position is considered emergency essential and will be required to report to work during any declared emergency situation.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of personal computers and peripheral devices with a good understanding of the Internet application systems environment.
- Skill in tasks including filing, customer service, math, data entry and correct grammar usage.
- Skill in excellent oral and written communications.
- Skill in organization, detail orientation and multi-tasking.
- Ability to work independently; under pressure; multi-task; be efficient; meet deadlines with quality work; interact with others while maintaining decorum regardless of the situation.
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