This position typically provides the performance of basic installation, programming and tracking tasks; and deals courteously and effectively with fellow employees and citizens.

ESSENTIAL JOB FUNCTIONS:

• Answers telephone calls to assist radio users encountering problems.
• Perform standard radio programming, updating and tuning
• Records problems which occur, and places service calls in work ticket tracking systems.
• Installs various electronic equipment as needed.
• Identifies faults and issues relating to the Radio Communication Systems and recommend appropriate paths to resolution and repair.
• Assist with County and state public safety staff through user groups and appropriate agency meetings to understand their radio communication needs and concerns.
• Assist with over the air (OTA) programming and rekeying of systems.
• Provide guidance to personnel and radio shop.
• Observes and troubleshoots equipment operation in order to detect malfunction.
• Consults with managers/team members to solve problems impeding radio functionality, installation and/or usage.
• Performs system maintenance functions as directed test equipment updates and other software updates.
• Maintains safe and clean work areas.
• Troubleshoots hardware problems.
• Researches technical issues as well as future products that may beneficial.
• Analyzes problems to develop solutions involving computer/radio hardware and software.
• Applies theoretical expertise and innovation to create or apply new technology.
• Oversees the daily performance of communication systems.
• Performs diversified duties including answering incoming telephone calls, entering information and data into the computer system, drafting, editing and distributing correspondence as well as other related duties as assigned.
• Perform other duties as assigned.

• High School diploma or equivalent;
• Two (2) years of computer experience;
• Must have and maintain a valid driver’s license for South Carolina with safe driving record;

SPECIAL REQUIREMENTS:

• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.
• This position is considered emergency essential and will be required to report to work during any declared emergency situation.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of personal computers and peripheral devices with a good understanding of the Internet application systems environment.
• Skill in tasks including filing, customer service, math, data entry and correct grammar usage.
• Skill in excellent oral and written communications.
• Skill in organization, detail orientation and multi-tasking.
• Ability to work independently; under pressure; multi-task; be efficient; meet deadlines with quality work; interact with others while maintaining decorum regardless of the situation.