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Client Services Administrator



Customer Service
Posted on Thursday, May 2, 2024

As a Client Services Administrator, you will play a pivotal role in supporting diverse areas such as Customer Care, Warranty & Servicing, Shipping & Logistics, and general administration. This varied position requires flexibility, adaptability, and the ability to multi-task effectively under pressure. Your work will directly impact our efficiency and help identify areas for improvement in customer experience and product enhancement.

Key Responsibilities

  • Data Management: Collect and analyse vehicle fault data and warranty information. Maintain and expand databases to track vehicle issues and associated costs
  • Administration: Handle contracts, invoices, Bills of Sale, and some overland shipping logistics. Manage documentation for consignment sales, extended warranties, upgrades, and service works
  • Support Operations: Assist in identifying and coordinating with third-party service centres. Oversee logistics for service technicians and team travel
  • Financial Oversight: Ensure timely payments to third-party service centres
  • Reporting: Generate monthly warranty reports and track recurring vehicle issues. Facilitate effective inter-company communication.

Ideal candidate

  • Passion for the vision and continuous improvement
  • Strong work ethic, adaptable to different time zones
  • Ability to remain calm and organised under pressure
  • Team player with a methodical, innovative approach
  • Proficient in data management and analysis
  • Advanced skills in Google Sheets/Excel
  • Excellent written communication and organisational skills.

You might be the perfect fit if you have experience in small businesses where flexibility and diverse skill sets are essential. We value team players and innovative self-starters.

What you’ll get in return for your talents

A competitive salary, and pension scheme plus you’ll be working with an exceptional company and proposition.

What next…

Join us at Arkonik and be part of our mission to lead the industry in customisation while delivering exceptional client service. We believe in empowering our team to achieve their best, in an environment that fosters growth and development.

To apply for this exciting role, please send us your current CV along with a cover letter using the form below.

Closing date for applications is 30 June 2024

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